Frequently Asked Questions
Everything you need to know about your Diamond & Co experience.
What kind of warranty comes with my purchase?
Every piece from Diamond & Co comes with a limited lifetime warranty covering manufacturing defects. We also provide a certificate of authenticity to ensure the quality and origin of your gemstones.
Do you offer international shipping?
Yes, we ship worldwide via insured express couriers. Shipping times vary by location, typically ranging from 5 to 10 business days for international orders.
How can I find my correct ring size?
We offer a complimentary digital ring sizer on our website. Alternatively, you can request a physical sizing kit to be mailed to your home to ensure a perfect fit before ordering.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied, you can return your item in its original condition for a full refund or exchange, excluding custom-engraved pieces.
Are your diamonds ethically sourced?
Absolutely. Diamond & Co strictly adheres to the Kimberley Process, ensuring that all our diamonds are conflict-free and sourced from suppliers who maintain the highest ethical standards.
Can I customize an existing design?
Yes, we specialize in bespoke modifications. Whether you want to change the metal type or upgrade the center stone, our design team can help you create a unique piece through our Custom Order portal.